Call Centre operating hours are temporarily changing due to COVID-19.
Please click here to call through to the number provided for further updates on open times. Online Claims are available 24/7.

What’s included in Comprehensive Car Insurance cover?

Peace of mind when you need it the most

  • images
    Loss or damage to your vehicle
    Cost of repairing or replacing your vehicle due to collision or crash, malicious acts, theft, attempted theft, fire, storm, hail and floods.
  • images
    New-for-old replacement
    Car replacement if your brand new car is written off within two years or 40,000km of the original registration (whichever comes first).
  • images
    Damage to other people's property
    Up to $20 million of legal liability cover for the accidental damage your car causes to other people's vehicles and other property.
  • images
    Hire car
    If we accept your claim for a no fault accident or theft of your car, we will provide you with a hire car.
  • images
    Reasonable costs of recovery, towing and storage if your car's stolen or unsafe to drive following an accident.
  • images
    Personal items
    Up to $500 for personal items damaged in a collision or stolen from your car.

Limits, terms and conditions apply. See PDS for full details.


Get a Quote Online
Compare Car Insurance Policies


Catch has teamed up with Australian insurer Auto & General, who protects the assets of more than 1,000,000 Australians.


Auto & General bring their claims management expertise to ensure Catch Insurance is there when you need us most.

Optional extras

Customise your Comprehensive Car Insurance by adding one or more of these optional extras to your policy:

  • images
    Accident Hire
    Enjoy the convenience of a hire car for up to 14 days while your car is being repaired, If it is damaged in an at fault accident.
  • images
    Reduced Window Glass
    Reduce your excess for damage to your vehicle's windscreen and window glass to just $40.
  • images
    Choice of
    If you have a claim with us, you can nominate your preferred repairer.


Limits, terms and conditions apply. See PDS for full details.


Call now and get a quote over the phone

1800 036 608

Our customer service hours are Monday - Friday 8am-10:30pm AEST, Saturday 8am-5pm AEST


What if I want to make a complaint?

We want to resolve any complaint or dispute for you as quickly as possible. The following steps are part of our complaint and dispute resolution process.

Step 1 – Speak to us

The best place to start is to make contact our customer service teams:

  • Claims – Call 1300 885 996 for Claims
  • Service – Call 1300 885 747 for anything else
  • Claims – 24 / 7
  • Service – 10.30pm Mon-Fri and 8am – 5pm Sat (AEST)

Step 2 – Our team will help you

Our team will try to resolve your complaint and will provide you with a unique reference number.

If we are unable to resolve your complaint to your satisfaction, we will escalate it to our Customer Disputes Resolution Team for review. Our Customer Disputes Resolution Team will work with you to try and resolve your complaint within 30 days.

Step 3 – If we can’t agree, you can seek an independent review

Our aim is to resolve complaints within 30 days. If we are unable to finalise your complaint within this time, we will:

  • let you know the reasons for the delay
  • provide the contact details for the external dispute resolution scheme run by the Australian Financial Complaints Authority (AFCA).

Additionally, if you are dissatisfied with our final decision, you can also contact
AFCA directly.
Call – 1800 931 678 (free call)
Email –
Mail – GPO BOX 3, Melbourne VIC 3001

AFCA independently resolves disputes between financial service providers
(like insurers) and their clients. AFCA’s decisions are binding which means that even if they aren’t in our favour, we must accept them.

You have 2 years from when we make a decision on your complaint to take your complaint to AFCA.
We subscribe to the General Insurance Code of Practice. Please refer to for further information.

Do I need to pay an excess if the accident was not my fault?

No – as long as:

  1. . We decide the driver of the other vehicle was entirely at fault, and
  2. You provide us with, or we obtain, the at fault driver’s details (full name, address, and vehicle registration).
I use my car for business - can I get cover?

Yes – as long as:

You select ‘business use’ when buying your policy; and

It is not used for any of the following:

    1. carrying passengers or other people’s goods for payment
    2. driving tuition for payment
    3. hiring the car to other people.
How do I view my policy details?

When you sign up to a policy, the Certificate of Insurance, Policy Documents and Product Disclosure Statement (PDS) is sent to you via email. If you require a copy, please contact our customer service team.

Are learner drivers covered by my car insurance policy?

You must list any household members (including learner, provisional and occasional drivers) who may drive the car. Unlisted household members won’t be covered.

Any non-household members who drive the car are automatically covered. If you list them on your policy, you’ll avoid having to pay the unlisted driver excess (other excesses may apply).

Is my car covered when someone else drives it?

People who are covered when driving your car are categorised as either:

  1. Regular Driver: The person who drives the car the most and is listed as the regular driver on your policy.
  2. Listed Drivers: People who also drive your car, but less often than the regular driver. They are listed as drivers on your policy.
  3. Unlisted Drivers: People who might drive your car, but aren’t noted as drivers on your policy. There is an additional unlisted driver excess in the event of a claim if you decide not to list a driver. Note that in some circumstances unlisted drivers won’t be covered, e.g. if they are a household member.
How can my Insurer assist me if I am experiencing vulnerability?

Our insurance partner, Auto & General may be able to assist you.

  • If you are experiencing domestic or family violence and wish to seek assistance with respect to your policy from the Insurer, please click here for the Insurer’s Family Violence Policy.
  • If you wish to speak to a consultant about your situation, please call 1800 724 678. Please note our consultants may be able to make any changes required to your policy information and provide you with useful information which may assist you with your situation.
  • Your Insurer may also provide you access to several professional organisations who offer support beyond insurance. Please click here for more information.
What is a No Claims Discount?

A no-claim discount (NCD) is a discount on your Comprehensive Car Insurance premium that increases each year you don’t make an at-fault claim (it’s alsosometimes called a no-claim bonus or no-claims entitlement). The more consecutive years you’re insured and remain claim-free, the bigger your discount.

Our NCD is capped at 5 years. When you reach this ceiling, we apply the maximumno-claim discount (Rating 1). Ratings start at 6 and decrease for every consecutive year you don’t make a claim, the lower your rating, the bigger your discount.

Full details on how your No Claims Discount works is available in our Car Insurance Premium, Excess and Discount Guide.

Do you subscribe to an industry code?

Our insurance is underwritten by Auto & General Insurance Company Limited (Auto & General) who is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice (the Code). By signing up to the Code, they promise to act in an open, honest and fair manner in all their dealings with customers.

Auto & General and Catch Insurance are committed to helping our customers better understand their rights when buying insurance, making claims, resolving a complaint, or experiencing financial hardship.

General insurers’ compliance with the code is monitored and enforced by an independent body called the Code Governance Committee (CGC). Customers can report suspected breaches to the CGC, which then investigates and, if necessary, agrees with the insurer on corrective measures within set timeframes. Any failure to correct a breach can lead to CGC sanctions, which are binding on insurers.
A copy of the code can be accessed by visiting

Do you offer support for paying a car insurance excess?

When lodging a claim, we encourage you to tell us if you need support in paying your excess. Depending on your circumstances, you may be eligible for Financial Hardship support. An overview of the steps to apply for financial hardship support provided by our insurance partner (Auto & General) are outlined here.


Get insured & get up to $90


When you sign up to Catch Third Party Property Insurance, you can receive up to $90 CatchBack* to spend at

With over 2,000,000 deals, there’s something for everyone.

Checkout Catch

Add Emergency Roadside Assistance for just

$ 1.60 /week

for peace of mind

Annual fee $79.95

Avoid the stress of roadside dramas and get back on the road.

Find Out More 


See what our customers have to say: