Peace of mind when you need it the most
Catch has teamed up with Australian insurer Auto & General, who protects the assets of more than 1,000,000 Australians. Auto & General bring their claims management expertise to ensure Catch Insurance is there when you need us most.
Catch has teamed up with Australian insurer Auto & General, who protects the assets of more than 1,000,000 Australians.
Auto & General bring their claims management expertise to ensure Catch Insurance is there when you need us most.
Customise your Comprehensive Car Insurance by adding one or more of these optional extras to your policy:
Our customer service hours are Monday - Friday 8am-10:30pm AEST, Saturday 8am-5pm AEST
We want to resolve any complaint or dispute for you as quickly as possible. The following steps are part of our complaint and dispute resolution process.
Step 1 – Speak to us
The best place to start is to make contact our customer service teams:
Step 2 – Our team will help you
Our team will try to resolve your complaint and will provide you with a unique reference number.
If we are unable to resolve your complaint to your satisfaction, we will escalate it to our Customer Disputes Resolution Team for review. Our Customer Disputes Resolution Team will work with you to try and resolve your complaint within 30 days.
Step 3 – If we can’t agree, you can seek an independent review
Our aim is to resolve complaints within 30 days. If we are unable to finalise your complaint within this time, we will:
Additionally, if you are dissatisfied with our final decision, you can also contact
AFCA independently resolves disputes between financial service providers
(like insurers) and their clients. AFCA’s decisions are binding which means that even if they aren’t in our favour, we must accept them.
You have 2 years from when we make a decision on your complaint to take your complaint to AFCA.
We subscribe to the General Insurance Code of Practice. Please refer to www.codeofpractice.com.au for further information.
No – as long as:
Yes – as long as:
You select ‘business use’ when buying your policy; and
It is not used for any of the following:
When you sign up to a policy, the Certificate of Insurance, Policy Documents and Product Disclosure Statement (PDS) is sent to you via email. If you require a copy, please contact our customer service team.
You must list any household members (including learner, provisional and occasional drivers) who may drive the car. Unlisted household members won’t be covered.
Any non-household members who drive the car are automatically covered. If you list them on your policy, you’ll avoid having to pay the unlisted driver excess (other excesses may apply).
People who are covered when driving your car are categorised as either:
Our insurance partner, Auto & General may be able to assist you.
A no-claim discount (NCD) is a discount on your Comprehensive Car Insurance premium that increases each year you don’t make an at-fault claim (it’s alsosometimes called a no-claim bonus or no-claims entitlement). The more consecutive years you’re insured and remain claim-free, the bigger your discount.
Our NCD is capped at 5 years. When you reach this ceiling, we apply the maximumno-claim discount (Rating 1). Ratings start at 6 and decrease for every consecutive year you don’t make a claim, the lower your rating, the bigger your discount.
Full details on how your No Claims Discount works is available in our Car Insurance Premium, Excess and Discount Guide.
Our insurance is underwritten by Auto & General Insurance Company Limited (Auto & General) who is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice (the Code). By signing up to the Code, they promise to act in an open, honest and fair manner in all their dealings with customers.
Auto & General and Catch Insurance are committed to helping our customers better understand their rights when buying insurance, making claims, resolving a complaint, or experiencing financial hardship.
General insurers’ compliance with the code is monitored and enforced by an independent body called the Code Governance Committee (CGC). Customers can report suspected breaches to the CGC, which then investigates and, if necessary, agrees with the insurer on corrective measures within set timeframes. Any failure to correct a breach can lead to CGC sanctions, which are binding on insurers.
A copy of the code can be accessed by visiting http://codeofpractice.com.au/
When lodging a claim, we encourage you to tell us if you need support in paying your excess. Depending on your circumstances, you may be eligible for Financial Hardship support. An overview of the steps to apply for financial hardship support provided by our insurance partner (Auto & General) are outlined here.
When you sign up to Catch Third Party Property Insurance, you can receive up to $90 CatchBack* to spend at Catch.com.au.
Annual fee $79.95
Avoid the stress of roadside dramas and get back on the road.