When you sign up to a policy, the Certificate of Insurance, Policy Documents and Product Disclosure Statement (PDS) is sent to you via email. If you require a copy, please contact our customer service team.
People who are covered when driving your car are categorised as either:
Regular Driver: The person who drives the car the most and is listed as the regular driver on your policy.
Listed Drivers: People who also drive your car, but less often than the regular driver. They are listed as drivers on your policy.
Unlisted Drivers: People who might drive your car, but aren’t noted as drivers on your policy. There is an additional unlisted driver excess in the event of a claim if you decide not to list a driver. Note that in some circumstances unlisted drivers won’t be covered, e.g. if they are a household member.
Our insurance partner, Auto & General may be able to assist you.
If you are experiencing domestic or family violence and wish to seek assistance with respect to your policy from the Insurer, please click here for the Insurer’s Family Violence Policy.
If you wish to speak to a consultant about your situation, please call 1800 724 678. Please note our consultants may be able to make any changes required to your policy information and provide you with useful information which may assist you with your situation.
Your Insurer may also provide you access to several professional organisations who offer support beyond insurance. Please click here for more information.
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