Important information for Catch Roadside Assistance customers arranged through Auto & General

 

Roadside Assistance sold by Catch Insurance was arranged by Auto & General Services until 19 July 2021 and our partnership with the Roadside Assistance provider has now ended.

Existing Catch customers who have Roadside Assistance through Auto & General will continue to be administered until further notice.

 

Broken down – need to make a call?

Call for help any in Australia 24/7 on 1800 270 743. Always refer to the Terms & Conditions for full details of your service.

 

Roadside Assistance Terms & Conditions

It’s important you understand exactly what your Roadside Assistance covers you for. Please refer to the Roadside Assistance terms & conditions for full details.

FAQs

When can I start using Catch Roadside Assistance?

Catch Roadside Assistance is available 48 hours after you join, but if you require immediate assistance, don’t stress! Give us a call on 1800 036 608 Monday – Friday 8am-5pm AEST, Saturday 8am-2pm AEST, and we’ll sort you out (an additional service fee will apply).

Does it matter who’s driving the car?

No. We’ll provide Roadside Assistance for your nominated vehicle, regardless of who is at the wheel.

How quickly can I expect Roadside Assistance?

Our goal is to get you back on the road as soon as possible, but how quickly we can get to you will depend on a number of factors, including your location and road conditions.

In selected areas, we’ll be able to SMS you a link to a map with the real-time location of your Catch roadside contractor or tow truck operator and their estimated time of arrival. If the tracking service is not available in your area, you will receive a call instead.

Can I get Roadside Assistance if an incident occurs at home?

Whether you’ve blown a tyre or busted a battery in your driveway, Catch Roadside Assistance will cover you both at home and on the road.

How does your technical assistance hotline work?

We’ll ask you a few questions about your vehicle in order to get a better understanding of the breakdown. If we can’t identify the problem over the phone, we’ll send a roadside contractor to help you.

I’m not a member – can I still get assistance?

Yes, however, you will need to purchase Roadside Assistance and pay an additional service charge for any pre-existing issues.

How does your roadside-assistance GPS tracking work?

Once you’ve contacted us, we’ll log your request and SMS a link to your smartphone. This link will show the real-time location of your roadside contractor, as well as their estimated time of arrival. If the tracking service is not available in your area, you will receive a call instead.

How can my Insurer assist me if I am experiencing vulnerability?

Our insurance partner, Auto & General may be able to assist you.

  • If you are experiencing domestic or family violence and wish to seek assistance with respect to your policy from the Insurer, please click here for the Insurer’s Family Violence Policy.
  • If you wish to speak to a consultant about your situation, please call 1800 724 678. Please note our consultants may be able to make any changes required to your policy information and provide you with useful information which may assist you with your situation.
  • Your Insurer may also provide you access to several professional organisations who offer support beyond insurance. Please click here for more information.

See what our customers have to say: