Catch Roadside Assistance is available 48 hours after you join, but if you require immediate assistance, don’t stress! Give us a call on 1800 036 608 Monday – Friday 8am-5pm AEST, Saturday 8am-2pm AEST, and we’ll sort you out (an additional service fee will apply).

No. We’ll provide Roadside Assistance for your nominated vehicle, regardless of who is at the wheel.

Our goal is to get you back on the road as soon as possible, but how quickly we can get to you will depend on a number of factors, including your location and road conditions.

In selected areas, we’ll be able to SMS you a link to a map with the real-time location of your Catch roadside contractor or tow truck operator and their estimated time of arrival. If the tracking service is not available in your area, you will receive a call instead.

Whether you’ve blown a tyre or busted a battery in your driveway, Catch Roadside Assistance will cover you both at home and on the road.

We’ll ask you a few questions about your vehicle in order to get a better understanding of the breakdown. If we can’t identify the problem over the phone, we’ll send a roadside contractor to help you.

Yes, however, you will need to purchase Roadside Assistance and pay an additional service charge for any pre-existing issues.

Once you’ve contacted us, we’ll log your request and SMS a link to your smartphone. This link will show the real-time location of your roadside contractor, as well as their estimated time of arrival. If the tracking service is not available in your area, you will receive a call instead.

Our insurance partner, Auto & General may be able to assist you.

• If you are experiencing domestic or family violence and wish to seek assistance with respect to your policy from the Insurer, please click here for the Insurer’s Family Violence Policy.
• If you wish to speak to a consultant about your situation, please call 1800 724 678. Please note our consultants may be able to make any changes required to your policy information and provide you with useful information which may assist you with your situation.
• Your Insurer may also provide you access to several professional organisations who offer support beyond insurance. Please click here for more information.