Home & Contents insurance sold by Catch Insurance was underwritten by Auto & General Insurance until 19 July 2021 and our partnership with the insurance provider has now ended.
Existing Catch Insurance policyholders who hold a Catch Home and/or Contents Insurance policy
issued by Auto & General will continue to be administered until further notice.
It’s important to keep your details up to date so that we can give you the right coverage. Without the most current information, we may reduce or refuse to pay a claim.
You can do this by calling 1300 858 747 Monday to Friday, 8am-10.30pm and Saturday 8am-5pm
Your Product Disclosure Statement forms part of the insurer’s agreement with you. It’s important
you understand exactly what you’ll be covered for, so you can make the best decision about your
Home insurance. You can access these important documents through the following links.
No – you will only be required to pay the higher of the two excesses you have selected. This only applies to Basic or Fixed excesses.
Yes, we are committed to ensuring you receive high quality authorised repairs, including workmanship and materials
You can choose to list the following on your Catch Home & Contents Insurance policy:
You can list your contents when you receive a quote and purchase a policy. Alternatively, if you’ve already bought one, you can add them by contacting us on 1800 036 608.
Yes – the security in your property is very important to us, as it may affect how much cover we can offer you.
Yes – you must advise us so that we can appropriately advise you on your cover during renovations.
Yes – if you decide to take cover for ‘Flood’ as an optional cover. This covers your home and contents against loss or damage caused by flooding rivers, creeks and other bodies of water.
No – Catch Home & Contents Insurance does not cover damage caused by insects.
Our insurance partner, Auto & General may be able to assist you.
Our insurance is underwritten by Auto & General Insurance Company Limited (Auto & General) who is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice (the Code). By signing up to the Code, they promise to act in an open, honest and fair manner in all their dealings with customers.
Auto & General and Catch Insurance are committed to helping our customers better understand their rights when buying insurance, making claims, resolving a complaint, or experiencing financial hardship.
General insurers’ compliance with the code is monitored and enforced by an independent body called the Code Governance Committee (CGC). Customers can report suspected breaches to the CGC, which then investigates and, if necessary, agrees with the insurer on corrective measures within set timeframes. Any failure to correct a breach can lead to CGC sanctions, which are binding on insurers.
A copy of the code can be accessed by visiting http://codeofpractice.com.au/
When purchasing home insurance, it’s up to you to determine the total sum insured, to cover you for replacing your home and/or contents if they were destroyed by an insured event.
To help with this, our insurance issuer Auto & General Insurance Company has made available replacement value calculators, that can be used as a guide to estimate the replacement value of your home and contents.
These calculators can be found here.
When lodging a claim, we encourage you to tell us if you need support in paying your excess. Depending on your circumstances, you may be eligible for Financial Hardship support. An overview of the steps to apply for financial hardship support provided by our insurance partner (Auto & General) are outlined here.