Important information for Catch Home Insurance policyholders insured through Auto & General

 

Home & Contents insurance sold by Catch Insurance was underwritten by Auto & General Insurance until 19 July 2021 and our partnership with the insurance provider has now ended.

Existing Catch Insurance policyholders who hold a Catch Home and/or Contents Insurance policy
issued by Auto & General will continue to be administered until further notice.

 

Updating your existing Policy

It’s important to keep your details up to date so that we can give you the right coverage. Without the most current information, we may reduce or refuse to pay a claim.

You can do this by calling 1300 858 747 Monday to Friday, 8am-10.30pm and Saturday 8am-5pm
(AEST).

 

Needing to make a claim

You can make a claim by calling our claims team 24/7 on 1800 611 422. Always refer to the Product
Disclosure Statement
for full details of the cover available.

 

Policy Details

Your Product Disclosure Statement forms part of the insurer’s agreement with you. It’s important
you understand exactly what you’ll be covered for, so you can make the best decision about your
Home insurance. You can access these important documents through the following links.

 

FAQs

Will I have to pay two excess fees if I make a claim for loss or damage to my home & contents?

No – you will only be required to pay the higher of the two excesses you have selected. This only applies to Basic or Fixed excesses.

Will my home repairs be guaranteed on my approved claim?

Yes, we are committed to ensuring you receive high quality authorised repairs, including workmanship and materials

Do I need to list contents on my policy?

You can choose to list the following on your Catch Home & Contents Insurance policy:

  • Contents you want to insure for more than our item limits (for select items only)
  • Personal effects you want to insure when you take them away with you from your home (e.g.: cameras, jewellery, bicycles, and musical instruments)

You can list your contents when you receive a quote and purchase a policy. Alternatively, if you’ve already bought one, you can add them by contacting us on 1800 036 608.

I have changed security on my property - do I need to let you know?

Yes – the security in your property is very important to us, as it may affect how much cover we can offer you.

I am commencing renovation on my property - do I need to let you know?

Yes – you must advise us so that we can appropriately advise you on your cover during renovations.

Are my home & contents covered for flood?

Yes – if you decide to take cover for ‘Flood’ as an optional cover. This covers your home and contents against loss or damage caused by flooding rivers, creeks and other bodies of water.

Does Home & Contents Insurance cover damage caused by insects, including termites?

No – Catch Home & Contents Insurance does not cover damage caused by insects.

How can my Insurer assist me if I am experiencing vulnerability?

Our insurance partner, Auto & General may be able to assist you.

  • If you are experiencing domestic or family violence and wish to seek assistance with respect to your policy from the Insurer, please click here for the Insurer’s Family Violence Policy.
  • If you wish to speak to a consultant about your situation, please call 1800 724 678. Please note our consultants may be able to make any changes required to your policy information and provide you with useful information which may assist you with your situation.
  • Your Insurer may also provide you access to several professional organisations who offer support beyond insurance. Please click here for more information.
Do you subscribe to an industry code?

Our insurance is underwritten by Auto & General Insurance Company Limited (Auto & General) who is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice (the Code). By signing up to the Code, they promise to act in an open, honest and fair manner in all their dealings with customers.

Auto & General and Catch Insurance are committed to helping our customers better understand their rights when buying insurance, making claims, resolving a complaint, or experiencing financial hardship.

General insurers’ compliance with the code is monitored and enforced by an independent body called the Code Governance Committee (CGC). Customers can report suspected breaches to the CGC, which then investigates and, if necessary, agrees with the insurer on corrective measures within set timeframes. Any failure to correct a breach can lead to CGC sanctions, which are binding on insurers.
A copy of the code can be accessed by visiting http://codeofpractice.com.au/

Home Insurance – How much cover to I need?

When purchasing home insurance, it’s up to you to determine the total sum insured, to cover you for replacing your home and/or contents if they were destroyed by an insured event.

To help with this, our insurance issuer Auto & General Insurance Company has made available replacement value calculators, that can be used as a guide to estimate the replacement value of your home and contents.

These calculators can be found here.

Do you offer support for paying a home insurance excess?

When lodging a claim, we encourage you to tell us if you need support in paying your excess. Depending on your circumstances, you may be eligible for Financial Hardship support. An overview of the steps to apply for financial hardship support provided by our insurance partner (Auto & General) are outlined here.