No – you will only be required to pay the higher of the two excesses you have selected. This only applies to Basic or Fixed excesses.

Yes, we are committed to ensuring you receive high quality authorised repairs, including workmanship and materials

You can choose to list the following on your Catch Home & Contents Insurance policy:

• Contents you want to insure for more than our item limits (for select items only)
• Personal effects you want to insure when you take them away with you from your home (e.g.: cameras, jewellery, bicycles, and musical instruments)

You can list your contents when you receive a quote and purchase a policy. Alternatively, if you’ve already bought one, you can add them by contacting us on 1800 036 608.

Yes – the security in your property is very important to us, as it may affect how much cover we can offer you.

Yes – you must advise us so that we can appropriately advise you on your cover during renovations.

Yes – if you decide to take cover for ‘Flood’ as an optional cover. This covers your home and contents against loss or damage caused by flooding rivers, creeks and other bodies of water.

No – Catch Home & Contents Insurance does not cover damage caused by insects.

Our insurance partner, Auto & General may be able to assist you.

• If you are experiencing domestic or family violence and wish to seek assistance with respect to your policy from the Insurer, please click here for the Insurer’s Family Violence Policy.
• If you wish to speak to a consultant about your situation, please call 1800 724 678. Please note our consultants may be able to make any changes required to your policy information and provide you with useful information which may assist you with your situation.
• Your Insurer may also provide you access to several professional organisations who offer support beyond insurance. Please click here for more information.

Our insurance is underwritten by Auto & General Insurance Company Limited (Auto & General) who is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice (the Code). By signing up to the Code, they promise to act in an open, honest and fair manner in all their dealings with customers.

Auto & General and Catch Insurance are committed to helping our customers better understand their rights when buying insurance, making claims, resolving a complaint, or experiencing financial hardship.

General insurers’ compliance with the code is monitored and enforced by an independent body called the Code Governance Committee (CGC). Customers can report suspected breaches to the CGC, which then investigates and, if necessary, agrees with the insurer on corrective measures within set timeframes. Any failure to correct a breach can lead to CGC sanctions, which are binding on insurers.
A copy of the code can be accessed by visiting http://codeofpractice.com.au/

When purchasing home insurance, it’s up to you to determine the total sum insured, to cover you for replacing your home and/or contents if they were destroyed by an insured event.

To help with this, our insurance issuer Auto & General Insurance Company has made available replacement value calculators, that can be used as a guide to estimate the replacement value of your home and contents.

These calculators can be found here.

When lodging a claim, we encourage you to tell us if you need support in paying your excess. Depending on your circumstances, you may be eligible for Financial Hardship support. An overview of the steps to apply for financial hardship support provided by our insurance partner (Auto & General) are outlined here.