Our Emergency Assistance is available 24/7. To make a claim, you can:

• Call 1800 281 227 (within Australia) 
• Call +61 7 3465 1368 (overseas)
  Monday – Friday, 8am-5pm, Australia-wide
• Lodge an online claim 24/7

You can upgrade your cover and add optional extras to your policy, like snow sports cover or excess reduction, for an additional premium. Optional extras can be added when you get a quote and buy a policy. 

To be eligible for Catch Travel Insurance you must be an Australian citizen or permanent resident, or non-permanent resident with a valid Medicare card, private health or overseas student travel insurance for the duration of your trip. Your policy must be purchased before you depart on your trip which must begin in Australia.

You can cover up to 10 travellers (including dependent children) under one policy. Dependent children (including step, fostered or adopted children or grandchildren) must be:

• Under 18 years of age
• Financially dependent on you
• Listed on your travel insurance policy

Depending on your requirements, travel insurance quotes can be customised to provide cover per person or per family. The benefit amount limits are per insured person on your policy.

Your excess will depend on what type of travel insurance benefit you are claiming. Some benefits will attract a higher excess, while others won’t attract an excess. Note that if your excess exceeds the amount you are claiming, you won’t get anything back.

 For an additional premium, you can choose to remove or reduce your excess. Simply add this optional extra to your policy when you receive a quote and purchase your insurance policy.

• Abseiling (fully harnessed)*†
• Amateur athletics
• Archaeological digging
• Archery (amateur and occasional only)
• Assault course (no weapons)*†
• Badminton (amateur and occasional only)
• Baseball (amateur and occasional only)
• Basketball (amateur and occasional only)
• Battle re-enactment (no live firearms)*†
• Breathing observation bubble diving (maximum depth 30 metres)*
• Bridge walking (supervised by a fully trained guide only)*
• Bungee jumps (three jumps maximum)
• Camel or elephant riding or trekking†
• Canoeing (grade 1 and 2 rapids or lower)†
• Canoeing (grade 3 and 4 rapids)*†
• Canopy walking or tree-top walking*
• Cave tubing or river tubing*†
• Clay-pigeon shooting†
• Coasteering (amateur and occasional only)*†
• Conservation or charity work (educational and environmental – working with hand tools only)†
• Cricket (amateur and occasional only)
• Cycle touring†
• Cycling
• Dragon boating†
• Dune or wadi bashing†
• Falconry*†
• Football (amateur and occasional only)†
• Go-karting*†
• Golf (amateur and occasional only)
• Gorge swinging or canyon swinging (no personal accident or personal liability cover with Domestic Cover)*
• Gorge walking*†
• Hockey†
• Horse riding (not polo, hunting or jumping)†
• Hot-air ballooning*†
• Husky sledge driving*
• Jet boating†
• Jet skiing†
• Jogging
• Kayaking (grade 1 and 2 rapids or lower)†
• Kayaking (grade 3 and 4 rapids)*†
• Lugeing – not ice*†
• Marathons – amateur and occasional only†
• Martial arts – training only†
• Motorcycling – 125cc and over (please note General Exclusion 11 in the PDS)†
• Motorcycling – under 125cc (please note General Exclusion 11 in the PDS)†
• Mountain biking – not racing or extreme ground conditions or stunts†
• Mud buggying*†
• Netball (amateur and occasional only)
• Orienteering (amateur and occasional only)
• Ostrich riding (not racing)*†
• Paintballing (wearing eye protection)*†
• Parasailing*
• Parascending – over water†
• Passenger in private or small aircraft or helicopter*†
• Quad biking*†
• Rafting – white or black water (grade 3 and 4 rapids)*†
• Rafting – white or black water (grade 1 and 2 rapids)†
• Rambling
• Refereeing (on an amateur basis)
• Rock climbing (indoor and harnessed)†
• Roller blading (no racing, half-pipe, stunts or extreme skating)
• Rowing (amateur and occasional only)
• Rugby codes (amateur and occasional only) †
• Running (sprint and long distance)
• Safari
• Sand boarding
• Sand yachting†
• Scuba diving (qualified, maximum depth 30 metres, not diving alone)†
• Scuba diving (unqualified but with instructor, maximum depth 30 metres)*†
• Sea canoeing or kayaking – short or day trips only, with overnight stays (not on water)†
• Sea canoeing or kayaking (day trips and coastal only)
• Sleigh rides (as part of a Christmas trip to Northern Europe)
• Skateboarding (no racing, half-pipe, stunts or extreme skating)
• Snorkelling
• Squash
• Surfing (not big wave or extreme surfing)
• Swimming
• Target rifle shooting†
• Tennis (amateur and occasional only)
• Trekking or hiking (over 3,000 metres but under 5,000 metres altitude)*
• Trekking or hiking (under 3,000 metres altitude)
• Tubing*
• Volleyball (amateur and occasional only)
• Wake boarding (no stunts)
• Water polo (amateur and occasional only)
• Waterskiing (no stunts)
• Windsurfing†
• Yachting (not racing and sailing inside territorial waters)†
• Zip lining*†
• Zorbing*

 *Must be available to the general public, be conducted by a commercial operator, not be considered extreme risk, and not require special skills or a high level of fitness to undertake.

†You are not covered for Personal Accident (section F of the product disclosure statement) or Personal Liability (section G). For more details, please read the PDS.

 Snow sports cover can be added to your Catch Travel Insurance policy for an additional premium.

With Catch Travel Insurance, you have access to worldwide 24-hour emergency medical assistance and hospital treatment (excluding pregnancy and childbirth). If you fall sick or become injured on your trip, you must contact us as soon as possible. From there, we’ll be able to get you the help you need.

When travelling overseas, and you have any questions, call our Customer Service on +61 7 3412 1368. If you need to make a claim whilst overseas, our Emergency Assistance is available 24/7. To make a claim, you can call +61 7 3465 1368 (Monday – Friday, 8am-5pm, Australia-wide), or lodge an online claim 24/7.

Twelve months for travellers aged 65 or under and 90 days for travellers aged between 66 and 100 (single trip policies, eg Comprehensive,Essential,Last Minute,Domestic). An Annual Multi-Trip policy is effective for 12 months, however each trip must last 30 days or less (if you plan on taking a longer tripe, you’ll need to purchase another, single-trip policy)

It’s up to you exactly when to buy travel insurance, however it must be purchased before you depart on your trip.

By getting travel insurance as soon as you’ve booked and paid for some or all of your trip, you’ll be covered for your pre-paid travel, accommodation, meals, tours, etc., if you’re forced to cancel your trip due to an insured event (unless you have a Last Minute policy, which does not include cancellation cover).

If you’re a frequent traveller with an Annual Multi-Trip policy, you’re covered for an unlimited number of up-to-30-day trips you take within 12 months to your chosen destination/s.

Before each trip, you won’t need to let us know where you’re going – unless your destination is not one you selected originally, in which case you will need to contact us on 1800 281 227, Monday – Friday, 8am-5pm, AEST, to edit your policy.

After purchasing your Annual Multi-Trip policy, you can contact us and edit the following policy details:

Before you depart on your trip – and within 14 days of the purchase date:

• Travel destinations
• Departure and return dates
• Travellers on your policy
• Optional extras (you can add Snow Sports Cover and/or Additional Specified Items Cover to your policy).

After you’ve departed on your trip:

• Travel destinations

Our insurance partner, Auto & General may be able to assist you.

• If you are experiencing domestic or family violence and wish to seek assistance with respect to your policy from the Insurer, please click here for the Insurer’s Family Violence Policy.
• If you wish to speak to a consultant about your situation, please call 1800 724 678. Please note our consultants may be able to make any changes required to your policy information and provide you with useful information which may assist you with your situation.
• Your Insurer may also provide you access to several professional organisations who offer support beyond insurance. Please click here for more information.