You can upgrade your cover and add optional extras to your policy, like snow sports cover or excess reduction, for an additional premium. Optional extras can be added when you get a quote and buy a policy.
To be eligible for Catch Travel Insurance you must be an Australian citizen or permanent resident, or non-permanent resident with a valid Medicare card, private health or overseas student travel insurance for the duration of your trip. Your policy must be purchased before you depart on your trip which must begin in Australia.
Your excess will depend on what type of travel insurance benefit you are claiming. Some benefits will attract a higher excess, while others won’t attract an excess. Note that if your excess exceeds the amount you are claiming, you won’t get anything back.
For an additional premium, you can choose to remove or reduce your excess. Simply add this optional extra to your policy when you receive a quote and purchase your insurance policy.
With Catch Travel Insurance, you have access to worldwide 24-hour emergency medical assistance and hospital treatment (excluding pregnancy and childbirth). If you fall sick or become injured on your trip, you must contact us as soon as possible. From there, we’ll be able to get you the help you need.
When travelling overseas, and you have any questions, call our Customer Service on +61 7 3412 1368. If you need to make a claim whilst overseas, our Emergency Assistance is available 24/7. To make a claim, you can call +61 7 3465 1368 (Monday – Friday, 8am-5pm, Australia-wide), or lodge an online claim 24/7.
Twelve months for travellers aged 65 or under and 90 days for travellers aged between 66 and 100 (single trip policies, eg Comprehensive,Essential,Last Minute,Domestic). An Annual Multi-Trip policy is effective for 12 months, however each trip must last 30 days or less (if you plan on taking a longer tripe, you’ll need to purchase another, single-trip policy)
It’s up to you exactly when to buy travel insurance, however it must be purchased before you depart on your trip.
By getting travel insurance as soon as you’ve booked and paid for some or all of your trip, you’ll be covered for your pre-paid travel, accommodation, meals, tours, etc., if you’re forced to cancel your trip due to an insured event (unless you have a Last Minute policy, which does not include cancellation cover).
If you’re a frequent traveller with an Annual Multi-Trip policy, you’re covered for an unlimited number of up-to-30-day trips you take within 12 months to your chosen destination/s.
Before each trip, you won’t need to let us know where you’re going – unless your destination is not one you selected originally, in which case you will need to contact us on 1800 281 227, Monday – Friday, 8am-5pm, AEST, to edit your policy.
Our insurance partner, Auto & General may be able to assist you.
If you are experiencing domestic or family violence and wish to seek assistance with respect to your policy from the Insurer, please click here for the Insurer’s Family Violence Policy.
If you wish to speak to a consultant about your situation, please call 1800 724 678. Please note our consultants may be able to make any changes required to your policy information and provide you with useful information which may assist you with your situation.
Your Insurer may also provide you access to several professional organisations who offer support beyond insurance. Please click here for more information.